Return Policy. Returns\Exchange - Returns will be accepted for inspection & exchange with authorization. Items must be in their original condition. If you need to return an item, please contact Customer Service at boydsbbqseasoning@gmail.com within 30 days or purchase. Please include your order number and reason for return. We will respond with instructions on how to return items from your order. Upon approval of return, please re-package and ship to: Boyd's BBQ LLC P.O Box 185 Trenton S.C 29847. Refunds - New\unused Products will be accepted for credit up to 30 days after original invoice date. All credits will be applied toward your account. Credit will be applied upon receipt and inspection of the items. Please allow 5 - 10 days for processing by our payment processor and your banking institution. Restocking Fees, All cancelled orders, refunded items, returned items, and packages that are returned to sender due to address errors will be subject to a 5% restocking fee. Sales are final on all clearance items.